Support Services: International Student Advisors (ISAs)

International Student Advisors (ISAs)

TRU’s International Student Advisors (ISAs) provide personal counselling for international students both before your arrival in Canada and during your program.

TRU students can count on the ISA team for information or assistance with student life in Canada. The ISAs also coordinate housing, orientation, and settlement services.


Regulated International Student Immigration Advisors (RISIAs)

Some of our ISA’s are Regulated International Student Immigration Advisors (RISIAs), meaning they can help with your questions regarding visas and study permits.

Before making an appointment with a RISIA regarding questions about immigration issues such as a study permit, visa extension or work permit application, you are required to attend one of the IRCC workshops first.


Talking to an ISA

By booking an appointment

If you need any assistance, you can always book an appointment with your ISA.

  • Online

You can book an online appointment with your ISA through this link.

  • By phone

You can call TRU World’s front desk at +1-250-828-5191, Monday to Friday (except on holidays) from 8 a.m. – 4 p.m.

  • In-person

If you’re around, you can make an appointment in-person by visiting TRU World’s front desk on the 3rd floor of the International Building. Operating hours are Monday to Friday (except on holidays) from 8 a.m. – 4 p.m.

By email

If your situation is not urgent, you can always email your ISAs at [email protected] or through their individual emails. If you have questions regarding immigration, visas and permits, you can reach out to one of our RISIAs at [email protected].

When emailing your ISAs, remember to include:

  1. Your T-D in the subject line
  2. Your name
  3. Your citizenship
  4. Currently in Canada (Yes or No)
  5. If you request specific assistance, please provide detailed information including applicable documents